Terms & Service

TERMS AND CONDITIONS

This website is operated by Anna & Rose Toronto. Throughout the site, the terms “we”, “us”, “our”, and “the entrepreneur” refer to Anna & Rose Toronto.
Anna & Rose Toronto offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to the technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.

Headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 1 – DEFINITIONS

In these Terms, the following definitions apply:

Cooling-off period: the period within which the consumer may exercise their right of withdrawal.
Consumer: a natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
Day: 01-02-2025
Continuing performance contract: a distance contract concerning a series of products and/or services, of which the delivery and/or purchase obligation is spread over time.
Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future reference and unaltered reproduction of the stored information.
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: an agreement concluded within the framework of an organized system for distance selling of products and/or services, where up to and including the conclusion of the agreement, exclusive use is made of one or more means of distance communication.
Means of distance communication: any tool that can be used to conclude an agreement without the consumer and entrepreneur being together in the same place.
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

Business Name: Available upon request
Trade Name: Anna & Rose Toronto

ARTICLE 3 – APPLICABILITY

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and order concluded between entrepreneur and consumer.
Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, it will be indicated before the contract is concluded where the general terms can be consulted and that they will be sent free of charge upon request.

If the contract is concluded electronically, these Terms can also be made available electronically in such a way that the consumer can easily store them on a durable data carrier.

If special product or service conditions apply in addition to these Terms, the consumer may rely on the provision most favorable to them in case of conflicting terms.

Situations not covered by these Terms shall be assessed "in the spirit" of these Terms.
Ambiguities in the interpretation or content of one or more provisions shall also be interpreted "in the spirit" of these Terms.

ARTICLE 4 – THE OFFER

If an offer has a limited validity period or is subject to conditions, this shall be explicitly stated in the offer.
The offer is non-binding; Anna & Rose Toronto reserves the right to modify or adjust it.

Descriptions of products and/or services are accurate and detailed enough for proper assessment by the consumer.
Obvious mistakes or errors do not bind the entrepreneur.

Images of products are a truthful representation of the products offered, though Anna & Rose Toronto cannot guarantee that colors displayed exactly match real colors.

Every offer clearly states what the consumer’s rights and obligations are upon acceptance, including:

  • Price (excluding import VAT or customs fees; these remain at the customer’s expense);

  • Shipping costs;

  • The method of contract formation;

  • Whether or not the right of withdrawal applies;

  • Payment, delivery, and performance methods;

  • Acceptance period of the offer;

  • Duration of the contract in case of continuing transactions.

ARTICLE 5 – THE AGREEMENT

The contract is established at the time of acceptance by the consumer and fulfillment of the specified conditions.
Anna & Rose Toronto will promptly confirm receipt of the order electronically.
As long as receipt of acceptance has not been confirmed, the consumer may dissolve the contract.

The entrepreneur shall take appropriate technical and organizational measures to secure electronic data transfers and ensure a safe web environment.
In case of electronic payment, appropriate safety measures will be observed.

Anna & Rose Toronto reserves the right to refuse any order for legitimate reasons.

ARTICLE 6 – RIGHT OF WITHDRAWAL

Consumers have the right to withdraw from the agreement within 14 days without giving any reason.
This period starts the day after the consumer or a third party (other than the carrier) receives the product.

During this period, the consumer shall handle the product and packaging carefully and only unpack it as necessary to determine if they wish to keep it.
To exercise the right of withdrawal, the consumer must notify Anna & Rose Toronto in writing (e.g., via email) within 14 days of receiving the item.

After notification, the consumer must return the item within another 14 days.
Proof of timely return (e.g., shipping receipt) must be provided.

If the consumer does not return the product within the set time, the purchase is final.

ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL

The consumer bears the direct cost of returning the goods.
If the consumer has already paid, Anna & Rose Toronto will refund the amount within 14 days after withdrawal, provided the returned item has been received or sufficient proof of return is presented.

ARTICLE 8 – EXCLUSION OF RIGHT OF WITHDRAWAL

The right of withdrawal may be excluded for:

  • Custom-made products;

  • Personal or hygiene-related products with broken seals;

  • Products that cannot be returned due to their nature;

  • Perishable or time-sensitive goods;

  • Audio/video recordings or software once unsealed;

  • Magazines or newspapers.

ARTICLE 9 – PRICES

Prices may be adjusted at any time, including as a result of changes in tax rates.
Prices are subject to typing or printing errors. No rights can be derived from such errors.
All prices exclude VAT where applicable (for non-EU delivery) and exclude import duties or customs fees charged by carriers.

ARTICLE 10 – CONFORMITY AND WARRANTY

Anna & Rose Toronto guarantees that products meet the contract specifications and are suitable for normal use.
Defects must be reported within 14 days of delivery.
Returns must be in original packaging and new condition.

Warranty does not apply if:

  • The consumer or a third party has modified the product;

  • The product has been mishandled or used contrary to instructions;

  • Damage results from external causes.

ARTICLE 11 – DELIVERY

Deliveries are made to the address provided by the consumer.
Accepted orders are shipped promptly, usually within 30 days unless otherwise agreed.
If delayed, the consumer will be notified within 30 days and may cancel the order for a full refund.

Risk of damage or loss transfers upon delivery to the consumer or an authorized representative.

ARTICLE 12 – SUBSCRIPTION CONTRACTS AND TERMINATION

Consumers may terminate an indefinite contract at any time with one month’s notice.
Fixed-term contracts may be terminated at the end of their duration with one month’s notice.
Termination must be possible in the same way the contract was entered into.

ARTICLE 13 – PAYMENT

Unless otherwise agreed, payments must be made within 7 business days after the start of the withdrawal period.
Consumers must immediately report incorrect payment details.
In case of non-payment, Anna & Rose Toronto may charge reasonable costs.

ARTICLE 14 – COMPLAINTS PROCEDURE

Complaints must be submitted in writing within 7 days after discovering the issue.
Anna & Rose Toronto will respond within 14 days. If a longer processing time is required, the customer will be informed.
If a complaint cannot be resolved amicably, it becomes a dispute subject to Article 15.

A justified complaint may result in replacement or repair at no cost.

ARTICLE 15 – DISPUTES

All agreements between Anna & Rose Toronto and the consumer are governed exclusively by Dutch law, even if the consumer resides abroad.

ARTICLE 16 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

ARTICLE 17 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, or availability.
We reserve the right to correct any errors and to change or update information without prior notice, even after you have placed an order.

ARTICLE 18 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms at any time on this page.
We reserve the right to update or change these Terms at our discretion.
Your continued use of the website after any updates constitutes acceptance of those changes.

ARTICLE 19 – CESOP

Due to the 2024 implementation of the Central Electronic System of Payment Information (CESOP) under EU VAT regulations, payment service providers may be required to record and share certain cross-border payment data with European tax authorities.